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FAQ

BASIC

Who are MultiSport partners?

We work with the best facilities throughout Croatia. Our dedicated team works hard to select and provide you with the best quality gyms, swimming pools, fitness classes and other sporting amenities. The full list of sports facilities you can find on our Locations page.

How do I join MultiSport?

MultiSport card is a revolutionary employee benefit program, so it means it is not available to individuals and is always sponsored or co-financed by the member’s employer. We work with the best companies – large, medium, and small ones. If you are an HR manager and you are wondering how to motivate your team – do not look any further. MultiSport card will engage your team and make your staff feel better. Contact us and learn more about why sports benefits are important! If you are an employee and your employer doesn’t yet offer MultiSport card for its employees, you can recommend us to your HR manager. We will contact them and provide all the details about how to get access to the programme!

Where can I use MultiSport?

You can use the MultiSport card in any of our partners’ facilities. Currently our network consists of more than 650 sports facilities throughout Croatia. We offer more than 450 different activities – try them all! Check the full list on our locations page.

How does MultiSport work?

As soon as you get your card from your employer you can use it in any of the hundreds of our partners’ facilities. The only thing you need to do is to choose an activity you like, pack your sports clothes, and go to the gym! At the reception in the fitness club, you show your named MultiSport card with any photo ID and that’s it. Have a workout, swim, dance and have fun!

What is MultiSport?

MultiSport is an employee benefit program that grants you an access to hundreds of different gyms, studios, and swimming pools in whole Croatia. It is a card based on monthly subscription that allows you to use any facility in our network. The only thing you need is to receive a card from your employer! You don’t have a MultiSport card yet? Order cards for your employees or recommend us to your employer!

FOR USERS

What should I know about MultiSport?

Your Multisport card is issued in your name. So please do not forget to take your ID to show it at reception. MultiSport card allows you to do one activity per day in one sport facility in our Partner network. This means that you can try a new activity every day!

How can I get a MultiSport card?

MultiSport program is a unique employee benefit, so it can only be acquired through your employer. It is unavailable for individuals.

You can see the list of clients who have given consent for their name to be communicated on the reference list. If your employer is not on this list, it does not necessarily mean that he is not our client, so we suggest checking it with your employer (HR department).

How can I activate or deactivate my MultiSport card?

If you want to activate or deactivate your MultiSport card, please contact your employer (HR department). Card activations and deactivations are performed exclusively by the employer. Please check the deadlines for card activation and deactivation with your employer.

How can I check if my MultiSport card is active?

You can check the status of your MultiSport card with your employer (HR department) or with our Customer Care department from Monday to Friday from 08:00 a.m. to 04:00 a.m. sending us an email to: kontakt@benefitsystems.hr that will contain your MultiSport card number.

If you have received a new MultiSport card, you can check the initial activation date that is located on the card above the signature strip.

I have lost my MultiSport card. What should I do?

If you have lost your MultiSport card, please contact your employer (HR department) within 24 h and request a duplicate card. Your employer will send us a request to create a duplicate card. Until you receive a duplicate card, you will not be able to use the MultiSport program. The first loss of the card is not charged, but each other replacement is charged 50.00 HRK + VAT.

When and where will I receive a duplicate of my MultiSport card?

A duplicate card is sent by post service to the employer’s address. The new MultiSport card will be delivered within 3-5 working days from the date of the request for a duplicate by your employer. If you wish, you can also pick up your new MultiSport card at our office: Heinzelova 44, 1st floor, MultiSport.

If you want to pick up your new card at our office, please mention this to your employer when reporting the card loss. Personal pickup is possible within 2 working days from the date of the request by your employer.

I am an active MultiSport user, but my card cannot register a visit in the sports facility. What should I do?

If the active MultiSport card has not successfully registered a visit via the POS device of sports facilities in our Partners network, please contact us immediately from the sports facility to check the validity of the card and POS device. The phone number is: 0800 222 023. The working hours of Customer Support in this case are daily from 07:00 a.m. to 10:00 p.m.

Can I order a card for an additional member?

It depends on the agreements with your employer. Please ask your HR manager if there is such a possibility and what conditions your company has for additional members.

Can I lend my MultiSport card to someone?

No. The MultiSport card is non-transferable. In case of violation of the rules, Benefit Systems d.o.o. has the right to block the MultiSport Card from the member, or to immediately suspend membership in the program.

If I change my employer, can I continue to use the service?

If you change your employer, he is obliged to deactivate you considering that you are no longer his employee. You can also contact your employer and ask for deactivation. To continue using the MultiSport card with the new employer, it will be necessary to order a new MultiSport card. Please check the ability to continue using the MultiSport program with your new employer, along with the terms of use.

FOR EMPLOYER

What is the cost of MultiSport card?

Many factors influence the cost of the MultiSport program. The most significant ones are the number of people signed up for the programe and the funding model. For more details, do not hesitate to contact us!

Why is it worth offering my employees MultiSport?

Healthier employees mean better employees. Research shows that doing sport helps people be more work-motivated and productive, and it also reduces the amount of sick leave. MultiSport will help you to build motivation and engagement in your team!

What are employee benefits?

Various types of non-wage compensation are provided to employees in addition to their normal wages or salaries. It might be a sports card or health insurance that employers give to an employee.

What are health days?

We know that a healthy lifestyle matters! If you want to keep your employees in good shape and show them the benefits of being fit, then let us help you! Contact us and we will arrange a tailor-made Health Day for your company. Your employees will enjoy sports, try out new sports activities, learn interesting facts about a healthy lifestyle and gain information about the MultiSport program. All this will be arranged the way you want it to be!

How to finance the MultiSport programe?

These are the most frequently used funding models available on the market:

  • Full coverage of the expenses for the MultiSport programe by the employer.
  • Co-financing between the employer and the employee
  • Employee covers the full expenses

What will MultiSport card give to my employees?

You can offer your employees the most flexible sports product on the market. You know that everyone is different. The MultiSport card provides your employees with the opportunity to select activities of their own choice, as well as to choose the most convenient time for them to carry out these activities. You do not need to work with many sports providers. The best facilities are working with MultiSport right now!

FOR PARTNERS

What are the prices?

Prices depend on many varied factors, such as: types of activities provided, location of the club, number of visits etc. We treat every partner uniquely and we discuss prices individually.

Is a contract required?

Yes. We are a professional company, and a signed contract is required. However, our goal is to focus on your business – not paperwork. You can always expect uncomplicated rules of cooperation.

What are the payment terms?

The main due term is 14 days.

How do I add my gym to the MultiSport programme?

It’s great to hear that you want to join our programe! Our partners relationship team is waiting to hear from you. Please go to our Partner page and get in contact.

Find out more about how to use MultiSport

MULTISPORT BY THE NUMBERS

1.000+

COMPANIES AND INSTITUTIONS USE OUR SOLUTIONS

2018.

ENTERED THE CROATIAN MARKET

20.000+

SATISFIED EMPLOYEES USING MULTISPORT CARD