Terms of use

Terms of use published on September 14, 2024, effective from October 1, 2024.

I. Definitions

Benefit Systems
Benefit Systems d.o.o. Croatia is a company having its seat and registered address at Heinzelova 44, 10000 Zagreb;

MultiSport Card
Plastic document (Plastic MultiSport Card) or a feature of the application that enables the creation of an electronic record in the application (Virtual MultiSport Card) that authorizes Card Users to use the services included in the Program throughout the entire territory of the Republic of Croatia (Standard/Silver MultiSport Card) or on in the area of certain counties/regions (Lite MultiSport Card). The MultiSport Card is the property of Benefit Systems, it contains the identification number, the name and surname of the User, the name of the Client and an indication of the type of Card. The MultiSport card can only be issued to a person over the age of 18 and cannot be transferred to other persons. Each person/user can be assigned only one MultiSport card issued in his/her name.

MultiSport Card User
A person over the age of 18 who owns a MultiSport card issued in his/her name. Each User has a Plastic MultiSport Card or a Virtual MultiSport Card which is only available if User created it through the application. The Virtual MultiSport Card gives the User only the scope of rights that the Plastic Card gives him.

Accompanying Person
A person above the age of 18 who is listed as an accompanying person by an employee who has an active MultiSport Card. Each employee can designate only one Accompanying Person. Accompanyinf Person can only have the type of MultiSport Card (Standard/Silver or Lite) that the Employee has.

Client
The legal entity that concluded the Agreement with Benefit Systems d.o.o. for the purpose of providing its employees with the opportunity to access the services that make up the MultiSport program and to use these services.

Partners
Sports centre/swimming complex/fitness club/tennis court/dancing studio or other similar facility at which sports and/or recreational services available for use through MultiSport Card are provided. A list of all sport facilities and information about the services available in these sports facilities is published on the website of Benefit Systems https://benefitsystems.hr

Identification Document
A document issued by the competent governmental, municipal, educational or other authority containing the name, surname and a photograph of the MultiSport Card User (e.g. identity card, passport, driving license, student’s card or students’ markbook).

MultiSport Activities
All sports and recreational services that can be used with the MultiSport Card on the entire territory of the Republic of Croatia or on the territory of certain counties/regions. Information on all available services is published on the website: https://benefitsystems.hr. In case there are special conditions for the use of certain sport or recreational services in a specific sport facility, these conditions will be published in the details section for the respective sports facility.

II. Subject

The Terms of Use of MultiSport Cards (the “Terms”) regulate the relations between the company Benefit Systems and the Clients/Users regarding the use of MultiSport Cards.

III. General provisions

All users of the MultiSport card are allowed to use one sports activity per day in one sports facility in the entire territory of the Republic of Croatia or in the territory of certain counties/regions, and use the MultiSport card in accordance with the agreed conditions that are listed in the list of agreed activities for each sports facility on the websitee https://benefitsystems.hr/en/maps/.
MultiSport Cards do not provide the right to a free of charge use of any equipment and/or services of a personal trainer unless explicitly mentioned on the website of the company Benefit Systems: https://benefitsystems.hr.
All MultiSport Cards Users are obliged to follow the rules of the sport facility they visit.
All MultiSport Cards Users are prohibited from using the MultiSport Cards in any other way except for personal access to sport facilities and for personal use and recreation, and they are also prohibited, among other things to provide their MultiSport Cards for use by other persons, to trade with them, to lease them, to give them away as presents, to leave them at the sport facilities, to use MultiSport Cards for the purpose of performing a professional activity or for achieving any economic benefit etc.
MultiSport Card Users cannot make any changes to the design of MultiSport Cards.
In case of loss or theft of the MultiSport Card, the User is obliged to inform his employer who provided him with the card, who is then obliged to inform the company Benefit Systems d.o.o.
In case of first plastic card loss there is no charge for creating a duplicate, while every other loss is charged 6,64EUR + VAT. Users are unable to use the MultiSport program until they receive a new card. We will send a card duplicate by the post service to the employer’s address. We send a duplicate of the card by mail to the employer’s address, and the deadline for delivery is within five working days. The User can pick up a card duplicate personally within two working days at the address Benefit Systems d.o.o., Heinzelova 44, 10 000 Zagreb from Monday to Friday from 08:00 a.m. to 4:00 p.m. The User agrees on the method of collecting the card with the employer, i.e., with the person whom the employer entrusted with the MultiSport program. Information on access to MultiSport activities and the use of MultiSport cards can be obtained by phone: 0800 222 023.
If the active Multisport card does not pass the check at the sports facility and any technical problems occur, the MultiSport Card User or a person from the sports facility is obliged to immediately call customer service, which works 7 days a week from 7:00 a.m. to 10:00 p.m., in order to immediately check the validity of the card and the POS device at the time of the problem. In case that there are technical difficulties regarding the Plastic MultiSport Card, customer care will immediately submit a request for a duplicate card which will not be charged. The User is not able to use the service until he receives another card, except on the day of reporting the technical difficulty. On the day that the difficulty is reported, customer care will verify the visit to the sport facility and enable the User to use the service. A duplicate of Plastic card will be made on the first working day of Benefit Systems. The User can pick up the new card in person or it will be sent to the address of the User’s employer by urgent procedure.
The MultiSport Card User is obliged to pay to the sports facility for the use of services that are not included in MultiSport Activities in accordance with the price list of the specific sports facility.
MultiSport Card Users are obliged to comply with the terms of use of the MultiSport card and the rules of the sports facilities they visit. In case that the User violates the agreed terms and conditions, Benefit Systems has the right to block the MultiSport Card to the member, i.e. immediately suspend the membership in the Program.
On the date that the Employee of the Client using the MultiSport Card loses the right to use the MultiSport Card, its Accompanying Person who has the additional MultiSport Card, automatically loses the right to use the additional MultiSport Card which shall be deactivated. Such Accompanying Person cannot be moved and linked in the system with another employee of the same company. After 6 months of inactivity (deactivation period) of the Accompanying card, it is possible to order it for another employee within the same company.
The MultiSport Card User has the right/possibility, within 10 minutes after the visit has been registered, to cancel the visit. In this case, the employee of the sports centre – Partner cancels the visit via the POS device, and the User can use the daily limit of one visit in another sports centre.

IV. Provisions relating to the Virtual MultiSport card

Definitions

Application
A Benefit Systems program designed to be installed on mobile devices that allows the User to create and use a Virtual MultiSport Card, search for Sports Facilities and use other available features.

Account
The user’s individual account in the application, which allows him/her to use all the features of the application, including the Virtual MultiSport Card.

Account agreement
A contract without charge for the use of the Application delivered electronically, which is concluded between the User and Benefit Systems for an indefinite period, and whose purpose is to maintain an Account for the User.

Registration
An activity that is carried out in the manner specified in the Terms, which is a prerequisite for the User to be able to use all the functionality of the Application that is available to that User, including the Account. Registration represents the conclusion of the Account Agreement.

Verified identity
Card user receives a confirmation of identity during the first visit to the facility with the Virtual Card by the staff of the facility, who confirms that the user is the real owner of the card by comparing the data in the identification document and the data entered on his Account.

MyMultiSport Platform
A set of features and contents available to card users with active MultiSport cards after registration and login to the website: https://mymultisport.benefitsystems.hr/.

Account registration

User account registration for the purpose of using the Application can be done either through the My MultiSport platform (ie by registering on the website) or directly in the Application.
Any person who downloads the Application to their mobile device can use it as an unregistered user.
Only users who are over 18 years of age can register an account in the Application.
Each User can create only one account in the Application. The User account in the My MultiSport Platform and the User account in the Application is the same account, which means that if the User has an account on the My MultiSport Platform, he will log in to the Application using the login and password set for that account on the My MultiSport Platform, and if the User does not have an account on the My MultiSport Platform, the User will also use the login and password set for the account in the Application to login to the My MultiSport Platform.
For registration, the User is required to enter the information specified in the registration form and accept the Terms and Conditions. After confirming the registration, the user should click on the activation link to activate the account. After the Registration is confirmed, the Account Agreement is concluded.
User can cancel the use of the Application at any time and without giving any reason.
After registering and entering a username and password, the User will get access to all the functionality of the Application, including the Virtual Card, if he wants to use it.
Each User is obliged to use the Application exclusively for their own needs, in a manner in accordance with these Terms, the provisions of the law and in accordance with good customs.
User is obligated to safekeep Application account data (login and password) and data generated by the Application

User obligations

The user is prohibited to:
- provide illegal content or use the Application contrary to these Terms, provisions of the law, good customs or in violation of the personal rights of third parties and the rights and interests of Benefit Systems,
- make changes to the Application,
- place in the Application or distribute through the Application malicious software (including viruses and trojans) or other mechanisms that could cause interference with the operation of the Application or its operation in violation of these Terms,
- impersonate other persons, provide false personal data or otherwise mislead regarding the User’s identity or visits to the Facility recorded using the Application,
- make available to third parties his data for logging into the Application account or data generated by the Application for the purpose of using MultiSport activities.
If a User is found to be using the Application in violation of these Terms, Benefit Systems may, with immediate effect, block the User’s Application account and take all steps to remedy any loss or damage resulting therefrom.
The user is obliged to immediately notify Benefit Systems of any violation of his login and/or password rights, and of any violation of the rules specified in these Terms.
Users should use appropriate technical measures to reduce the risk of unauthorized interception, such as the use of anti-virus software and software to protect the identity of Internet users. Benefit Systems will never ask the User to provide their password by phone or email.

Technical conditions

The application can be downloaded from the application store corresponding to the particular mobile device, including the GooglePlay store or the AppStore.
Downloading the Application requires an electronic device with the Android or iOS operating system in at least the following versions: Android: version 7.0 and iOS: version 11 and an Internet connection (mobile phone or tablet). Basically, the Virtual Card cannot technically be used on AG Huawei mobile devices certified after May 15, 2019 because they do not support Google services.
Benefit Systems will not charge any fees for downloading or using the Application. However, the User bears the costs of transferring the data required to download, run and use the Application in the amount determined by the telecommunications operator.
Technical security measures provided in the application include encryption of the API connection using SSL.

Search engine for facilities (Partners)

For unregistered users, the Application allows searching for objects. The user can also view selected content, including information about the MultiSport program, contact information and FAQs.
Users registered and logged into the Application can use all features available to unregistered Users and other features available only to registered Users.
User registered and logged into the Application who has an active Plastic card can also use, among other things, the Virtual card and Confirmed identity.
When searching for an facility, each User can search with or without including their geolocation. The geolocation option is turned off by default and the user must give his consent to turn it on. Consent to the transfer of location data in the GPS system is expressed through the operating system of the User’s end device. Consent is voluntary.

Virtual card and verified identity

Only registered users of the Application who have an active card can use the Virtual Card and verified identity.
Activating the Virtual Card makes the plastic version of the card inactive.
In order to get a Confirmed Identity, the User needs to carry out the process of verifying his identity in such a way that he needs to assign a photo to his Virtual Card, regardless of whether he wants to take a new photo or choose one from his gallery, and the photo that the User has chosen will be stored only on the mobile device of that User and will not be uploaded to any external storage space.
As a one-time check, in the Facility, the User must present the Identification Document and the “My Card” section displayed on the screen in the Application, which contains the User’s name, photo and QR code generated in the presence of the Facility staff. After confirming the identity in the Facility, the User receives the status of Confirmed Identity and can use the Virtual Card instead of the Plastic MultiSport Card,
Staff employed in the facilities have the right to check the User’s identification documents in the event that the person in the photo in the User’s Virtual Card cannot be recognized from the displayed image.
If User decides to change his photo in the application, he should repeat the procedure from points 1 and 2 of this article.
Confirmed identity will only be valid on the mobile device on which the confirmation was obtained, and if the mobile device is changed, the User must confirm the identity again on the new device.
Application may allow Users to use additional services upon acceptance of separate terms and conditions governing a particular service.
User can use the features of the Application 24 hours a day, with the exception of breaks necessary for maintenance, technical repairs or re-establishment of the correct operation of the Application.
All technical problems and the impossibility of using the service of the facility as part of the MultiSport program can be reported by phone to Benefit Systems using the helpline number 0800 222023.
User will not be able to use MultiSport activities in case of non-fulfillment of the conditions described in these Terms or in the facility’s operating rules, and especially:
- if the data on the MultiSport card or the data displayed in the application on the Virtual Card (including the photo) do not correspond to the data in the identification document,
- if the User does not have a MultiSport card with him or refuses to give it for verification, and at the same time does not use the Virtual Card,
- if the User does not have an identification document and at the same time does not have a Confirmed Identity in the Application.
Benefit Systems has the right to deactivate the card and/or block the User from using the Virtual Card in the following cases:
- if User uses the Virtual Card contrary to these Terms, especially if the User is not the owner of the card or if he has uploaded a photo of a person who is not the owner of the MultiSport card in the Application,
- if there is a well-founded suspicion of the use of the Virtual Card by unauthorized persons,
- if the Virtual Card is used for the purpose of reducing the functionality of the Application by intentionally limiting its availability or overloading its capacity,
- in cases where the provisions of these Terms and Conditions are violated.

Intellectual property rights

Use of the Application or acceptance of these Terms and Conditions will not result in the transfer of any intellectual property rights, primarily copyrights in the Application or any part thereof, to the User.
Intellectual property rights over all content available in the Application, including copyrights in its graphic and verbal components, navigation solutions, content selection or appearance within the application, are protected by law and are owned by Benefit Systems or entities with which Benefit Systems enters into appropriate agreements.
Accordingly, it is not permitted to copy or modify the Application, or any of its parts, it is not permitted to extract the Application’s source code, translate the Application into other languages, or create derivative versions of the Application.
Benefit Systems has the right to make changes to the Application, change the design and/or functionality, at any time and for any reason.
Any use of the content may only take place with the prior express consent of Benefit Systems.
Upon acceptance of these Terms, Benefit Systems will grant the User a free, non-transferable license to use the Application to the extent of its features provided to the User in these Terms.

Responsibility

Benefit Systems will not be responsible for any failure or interruptions in the operation of the Application, resulting from technical reasons, including a change in the version of the Application, a change in the operating system on the User’s device or the incompatibility of other software on that device
Benefit Systems shall not be responsible for any technical interruptions resulting from the unavailability of the Internet or external websites not operated by Benefit Systems.
Benefit Systems will not be responsible if the security of the device on which the Application is installed is compromised due to viruses, malware and similar security threats, and if the Application does not work properly as a result.
Benefit Systems is not responsible for the costs incurred by the User using the application in terms of costs incurred by the User towards the teleoperator due to the use of the Internet connection.
Benefit Systems states that the information relating to the partner’s facilities accepting MultiSport cards provided in the application is current, unless there have been some changes in this regard that the partner has not notified Benefit Systems of.
Benefit Systems shall not be liable for any default or failure to fulfill its obligations caused by force majeure, i.e. circumstances beyond Benefit Systems’ control, which Benefit Systems could not have reasonably foreseen or prevented, including disasters, natural disasters, fires, floods, wars, strikes, riots or weather conditions that permanently or temporarily prevent or interfere with the use of all or some features of the Application.
Benefit Systems reserves the right to block users from using the features of the Application after the expiry of the MultiSport card.
Users can use the activities available in the MultiSport program, as well as additional activities presented in the application, at their own risk, depending on their health and physical condition.

Termination of the account agreement

Withdrawal or termination of the Account Agreement is not equivalent to the user’s withdrawal from participation in the MultiSport program. In such a situation, the User continues to participate in the MultiSport program without changes, but is obliged to reactivate the plastic version of the MultiSport card. The User has the right to withdraw from participation in the MultiSport program under the conditions described in the contract concluded with the Client.
Benefit Systems has the right to terminate the Account Agreement within 14 days of the occurrence of the following circumstances:
- after an uninterrupted period of at least 18 months since the User does not have an active Card,
- the Client’s decision to leave the MultiSport program.

V. Terms of Access to Sport Facilities

1. At each arrival at the sports facility, the user of the Plastic MultiSport card must present his MultiSport card, an identification document and register visit at the electronic card reader in the sports facility.
User of the Virtual Card is obliged to perform the identity verification procedure by presenting a valid identification document during the first visit or when changing the photo in the application. For visit registration the user must present the Virtual Card (“My Card” tab in the mobile application) and register the visit by scanning the QR code
The user of the MultiSport card can be denied a service in a sports facility if the service he wants to use is fully booked at that moment.

VI. Racket sports

For racket sports (tennis, badminton, squash, table tennis, padel) the following rules apply:

The appointment must be booked and agreed directly with the sports facility – Partner.
The company Benefit Systems d.o.o. will cover the full amount or a certain part of the desired appointment (the first 30 or 60 minutes) depending on the service, the appointment or the agreement reached with the sports facility – Partner
If an additional payment for the appointment is required, it will be made according to the valid price list of the sports centre – Partner

The conditions and rules of use should be checked with the sports facility that provides the service.

VII. Miscellaneous

Employees of the sport facilities and employees of Benefit Systems are entitled to verify the Identification Documents of the MultiSport Card Users. In case of discrepancy with the names on the respective MultiSport Card, handing over of the respective misused MultiSport Card can be requested and the company Benefit Systems is entitled to deny access to the services to that User. The company Benefit Systems is entitled to block the respective MultiSport Card also when the person who is actually using the Card at the moment of the verification, refuses to present his/her Identification Document.
The company Benefit Systems shall not be held liable for any damages suffered in a sport facility by a MultiSport Card User during his/her use of services through his/her MultiSport Card.
The Terms can be amended and/or supplemented by Benefit Systems. The new/amended Terms enter into force as from the 1st date of the month following their publishing on the website of Benefit Systems: https://benefitsystems.hr and in Application. The company Benefit Systems is obligated to publish on its website https://benefitsystems.hr and in Application the new/amended Terms until the 15th date of the month preceding the month in which they enter into force. The Clients are entitled to object to the new/amended Terms until the last date of the month in which the Terms have been published on the website by sending an e-mail to kontakt@benefitsystems.hr. In case they do not send an objection against the new/amended Terms, they shall be deemed approved by the Client.
Any and all disputes that may arise in relation to the Terms will be referred for resolution to the competent court in Zagreb, Croatia.