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Terms of use

Terms of use published on November 1st, 2026, effective from December 1st, 2026 

TERMS OF USE OF MULTISPORT CARDS 
  
I. DEFINITIONS 
  
Account 
The User’s individual account in the MyMultiSport Platform and Application, which allows him/her to use all the features of the MyMultiSport Platform and Application, including the Virtual MultiSport Card. 
  
Accompanying Person 
A person above 16 years who is included in the List as an accompanying person by an Employee who has an active MultiSport Card. Accompanying Person can only have the same type of MultiSport Card that the Employee has. 
  
Accounting Period 
Each calendar month within the contractual period as prescribed in the Agreement. 
Exceptionally, if the User has selected instant activation of the MultiSport Card (hereinafter: Instant Activation), the first (partial) period runs from the activation date until the last day of that calendar month, and each subsequent Accounting Period corresponds to a regular calendar month. 
  
Application 
A set of services and functions available to Virtual Users within the “MyMultiSport” mobile application, used, among others, to confirm the right to use the services of the MultiSport Program (using the Virtual MultiSport Card, without the need to present the plastic version of the MultiSport Card), and to verify the Virtual User’s identity. 
  
Benefit Systems 
Benefit Systems d.o.o., registration number 081141357, personal identification number 57845277445, is a company with its seat and registered address at Street Vjekoslava Heinzela 44, 10000 Zagreb, Croatia, telephone number 0800 222 023 and e-mail address kontakt@benefitsystems.hr  (hereinafter: Benefit Systems). 
  
Benefit Systems Group Companies 
Benefit Systems S.A., registration number 0000370919, with its registered office in Warsaw, Plac Europejski 2, 00-844 Warsaw, Poland (hereinafter: Benefit Poland) and any company controlled by Benefit Poland. 
  
Child 
A person under the age of 16 for whom a MultiSport Kids Card is requested from an Employee who is his/her parent/guardian and a User. Each Employee, who is a User, may register in the List a maximum of two children. On the day the Employee loses their User status, the Employee’s Child also ceases to be a User. 
  
Client 
The legal entity that concluded the agreement with Benefit Systems in favor of a third party (hereinafter: the Agreement), all for the purpose of providing its Employees with the opportunity to access the services that make up the MultiSport Program and to use these services. 
  
Confirmed Identity 
The Application functionality which confirms the verification of the Virtual User’s identity. Virtual User receives a confirmation of identity during the first visit to the Sports Facility with the Virtual MultiSport Card by the staff of the Sports Facility, who confirms that the Virtual User is the real owner of the card by comparing the data in the Identification document and the data entered on their Account. In order to use of International Visits, Virtual Users should carry out the Confirmed identity process exclusively in the Republic of Croatia; otherwise, they will not be able to use the services within the framework of International Visits. 
  
Employee 
A person who is (i) Client’s Employee under an employment contract and/or (ii) Client’s associate under a management contract, and at least 70% of the Client’s Employees must be employed based on the employment contract. 
  
Identification Document 
A document issued by the competent governmental, municipal, educational or other authority containing the name, surname and a photograph of the MultiSport Card User (e.g. identity card, passport, driving license, student’s card or students’ markbook). In the event of verification of the identification of a Child’s visit, it is permitted to check the correspondence of the Child’s data on the Card using an identification document without a photo, e.g. a health card. This is necessary to ensure data accuracy and the protection of privacy. 
  
International Visit 
Means a visit to a Sports Facility by a Virtual User within the Partner outside the Republic of Croatia, with whom Benefit Systems Group Company has entered into partnership agreements and who accepts the Virtual MultiSport Card and International Visits. International Visits shall be treated in the same way as other visits. 
  
List 
The list of names of Users authorized to use the services covered by the MultiSport Program. The Client shall submit the List to Benefit Systems in accordance with the Agreement. 
  
MultiSport Card 
A feature of the MyMultiSport Application that enables the creation and use of an electronic record in the Application (Virtual MultiSport Card) or, by way of exception, a plastic document (Plastic MultiSport Card), which authorizes MultiSport Card Users to use the services included in the MultiSport Program. The MultiSport Card is the property of Benefit Systems. It contains the identification number, the name and surname of the MultiSport Card User, the name of the Client and an indication of the type of MultiSport Card. Each person/user can be assigned only one MultiSport Card issued in his/her name and cannot be transferred to other persons. 
  
MultiSport Card User/User 
An Employee, Child or an Accompanying Person who is listed on the List, who has applied to participate in the Program and who has given his/her mandate to Client to deliver his/her personal data to Benefit Systems. Each MultiSport Card User has a Plastic MultiSport Card or a Virtual MultiSport Card, which is only available if the User created it through the Application. The Virtual MultiSport Card gives the User  the same rights as the Plastic MultiSport Card. 
  
MultiSport Kids Card 
The MultiSport Kids Card authorizes the MultiSport Kids Card Users to use the services included in the MultiSport Kids Program. The MultiSport Kids Card is the property of Benefit Systems, contains the identification number, first and last name of the MultiSport Kids Card User, the Client’s name, an indication of the type of MultiSport Card and the month and year of birth of the Child. Unless otherwise specified in the Agreement, an Employee with an active MultiSport Card may be granted only two MultiSport Kids Cards issued in his/her name for persons under the age of 16 for whom he/she is the parent/guardian and cannot be transferred to other persons. 
  
MultiSport Lite Card 
The MultiSport Lite Card authorises the MultiSport Lite Card Users to use the services included in the MultiSport Lite Program. The MultiSport Lite Card is the property of Benefit Systems, contains the identification number, first and last name of the MultiSport Lite Card User, the Client’s name, and an indication of the type of MultiSport Card. 
  
MultiSport Program/Program 
All the services/activities listed on the following website: www.benefitsystems.hr  or in the Application. In case there are special conditions for the use of certain sports or recreational services in a specific Sports Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Program. Includes MultiSport Kids Program and MultiSport Lite Program. 
  
MultiSport Kids Program 
The MultiSport Program that includes all services/activities listed on the following website: www.benefitsystems.hr , or in the Application that explicitly states that they can be used via the MultiSport Kids Card. In case there are special conditions for the use of certain sports or recreational services in a specific Sports Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Kids Program. 

MultiSport Lite Program 
The MultiSport Program that includes all services/activities listed on the following webpage: https://benefitsystems.hr  or in the Application that explicitly state that they can be used via the MultiSport Lite Card. In case there are special conditions for the use of certain sports or recreational services in a specific Sports Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Lite Program. 

MyMultiSport Platform 
A set of features and contents available to MultiSport Card Users with active MultiSport Cards after Registration and login to the website: https://mymultisport.benefitsystems.hr/. 
  
Partners 
Sports centre/swimming complex/fitness club/tennis court/dancing studio or other similar facility at which sports and/or recreational services are available for use through Multisport Card, and with whom Benefit Systems or Benefit Systems Group Companies have entered into partnership agreements. A list of all Sports Facilities and information about the services available in these Sports Facilities is published on the website of Benefit Systems https://benefitsystems.hr or in the Application. 
  
Registration 
An activity that is carried out in the manner specified in the MyMultiSport Platform or in the Application, which is a prerequisite for the MultiSport Card User to be able to use all the functionality of the MyMultiSport Platform and Application that are available to that MultiSport Card User, including the Account. 

 Self-Service Operation 
A mode of operation of a Sports Facility in which the Partner provides services to MultiSport Card Users fully or partly without the constant presence of staff. In Sports Facilities operating in Self-Service Operation, the User independently records their visit by generating a QR code in the Application and scanning it at the QR code reader located at the Sports Facility. The use of the MultiSport Card in Self-Service Operation is possible exclusively via the Virtual MultiSport Card with Confirmed Identity. Plastic MultiSport Cards (chip cards) do not allow access to Sports Facilities operating in Self-Service Operation. A prerequisite for using services in Self-Service Operation is that the User has previously created a user profile in the Partner’s system. The User is obliged to monitor the working hours published on the website or social media channels of the Sports Facility. 
 
Sports Facilities/Facility 
Various sports and recreation facilities made available by Partners for use by MultiSport Card Users. 
  
Trial Period 
Period during which the Client’s Employees who are not MultiSport Card Users can try out the MultiSport Card (hereinafter: Trial Card). 
  
Virtual User 
A MultiSport Card User who uses the Virtual MultiSport Card. 

II. SUBJECT 

  1. The Terms of Use of MultiSport Cards (hereinafter: the “Terms of Use”) regulate the relations between Benefit Systems and the Clients and Users, regarding the use of MultiSport Cards. All the services covered by the MultiSport Program are to be used by the Users in accordance with these Terms of Use. 
  1. The MultiSport Card, MultiSport Kids Card and MultiSport Lite Card grant access to physical Sports Facilities whose services are consumed outside the MyMultiSport Platform and Application. 

III. GENERAL PROVISIONS 

  1. All MultiSport Card Users are allowed to use one service/activity per day in one Sports Facility in accordance with the agreed conditions that are listed in the list of agreed services/activities for each Sports Facility on the website https://benefitsystems.hr/en/maps/ or in the Application. Users may rent a Bajs bike twice a day, for up to 30 minutes per ride. Rides on a Bajs bike are not counted towards the daily limit of MultiSport activities. 
  1. MultiSport Cards do not provide the right to a free of charge use of any equipment and/or services of a personal trainer unless explicitly mentioned on the website of the Benefit Systems: https://benefitsystems.hr or in the Application. 
  1. All MultiSport Cards Users are obliged to follow the rules of the Sport Facility they visit. 
  1. All MultiSport Cards Users are prohibited from using their MultiSport Cards for any purpose other than personal access to Sport Facilities for personal use and recreation. They are also prohibited from providing their MultiSport Cards for use by other persons, trading with them, leasing them, giving them away as presents, leaving them at the Sport Facilities or using them for a professional activities to achieve any economic benefit, etc. 
  1. MultiSport Card Users or Clients cannot make any changes to the design of MultiSport Cards. 
  1. In case of loss, damage or theft of the MultiSport Card, the MultiSport Card User is obliged to inform their employer (Client), who is then obliged to inform the Benefit Systems within 24 hours. Any MultiSport Card found after a reported loss must be sent to Benefit Systems immediately. 
  1. In case of plastic card loss, there is no charge for creating a duplicate. Users are unable to use the MultiSport Program until they receive a new card. We send a duplicate of the Plastic MultiSport Card by mail to the employer’s address, and the deadline for delivery is within five working days. The User can pick up a Plastic MultiSport Card personally at the address Benefit Systems d.o.o., Street Vjekoslav Heinzel 44, 10 000 Zagreb, from Monday to Friday from 08:00 a.m. to 4:00 p.m. Users must agree the collection method with their employer, i.e., with the person whom the employer entrusted with the MultiSport Program. Information on access to the MultiSport Program and the use of MultiSport Cards can be obtained by phone: 0800 222 023. 
  1. If the active Multisport Card does not pass the check at the Sports Facility and any technical problems occur, the MultiSport Card User or a person from the Sports Facility is obliged to immediately call customer service, which works seven days a week from 7:00 a.m. to 10:00 p.m., to immediately check the validity of the MultiSport Card and the POS device at the time of the problem. In case there are technical difficulties regarding the Plastic MultiSport Card, customer care will immediately submit a request for a duplicate card, which will not be charged. The MultiSport Card User is not able to use the service until they receive another MultiSport Card, except on the day of reporting the technical difficulty. On the day that the difficulty is reported, customer care will verify the visit to the Sport Facility and enable the MultiSport Card User to use the service. A duplicate of the Plastic MultiSport Card  due to a technical fault will be issued no later than within 5 (five) working days from the day the fault is reported. The MultiSport Card User can pick up the new MultiSport Card in person, or it will be sent to the address of the User’s employer. 
  1. If, due to the use of International Visits, the system rejects a MultiSport Card due to user-specific reasons (e.g., card inactive, visit limit reached, eligibility issue), the User should send a complaint to her/his domestic country’s Infoline (the country that issued their card) only via email international.hr@benefitsystems.hr 
  1. Regardless of the complaint related to International Visits, every User who uses MyMultiSport Platform for individual MultiSport Card requests has the right to submit a written complaint regarding the use of the MultiSport Card. The complaint may be submitted: (a) in person at the business premises of Benefit Systems at the address Street Vjekoslav Heinzel 44, 10000 Zagreb; (b) by mail to the same address; or (c) by e-mail to: kontakt@benefitsystems.hr. 
  1. Benefit Systems is obliged to confirm receipt of the complaint without delay in writing (by mail or e-mail). Benefit Systems is obliged to respond to the complaint within 15 (fifteen) days of the date of receipt of the complaint, clearly stating whether it accepts the merits of the User’s complaint. 
  1. The complaint should in general include: 
  1. The MultiSport Card User is obliged to pay the Sports Facility for services that are not included in the MultiSport Program, in accordance with the Sports Facility’s price list. 
  1. MultiSport Card Users are obliged to comply with the Terms of Use and the rules of the Sports Facilities they visit. If it is determined or reasonably suspected that the User is using the MultiSport Card in violation of the Terms of Use, Benefit Systems will first give the User prior written warning of the established violation and allow a reasonable period of at least 7 (seven) days to respond, except in the case of serious or repeated violations. After the warning procedure has been carried out, Benefit Systems may take appropriate measures to remedy the loss or damage resulting therefrom, including requesting the User to exclusively use the Virtual MultiSport Card or deactivating/blocking the MultiSport Card. In the case of serious violations (in particular, use of the MultiSport Card by an unauthorized person) or repeated violations despite a prior warning, Benefit Systems has the right to block the User’s MultiSport Card immediately, i.e. terminate membership in the MultiSport Program. 
  1. On the date that the Employee of the Client using the MultiSport Card loses the right to use the MultiSport Card, its Accompanying Person and Child who has the MultiSport Card, automatically lose the right to use the MultiSport Card, which shall be deactivated. Such an Accompanying Person cannot be moved and linked in the system with another Employee of the same company. 
  1. A Child who turns 16 during the course of their participation in the MultiSport Program may only register as an Accompanying Person for the next Accounting Period. If the Employee’s MultiSport Card is cancelled or expires, all associated cards are automatically cancelled, i.e. the participation of the Employee’s Child(ren) in the MultiSport Program also ceases. 
  1. Parents/guardians of MultiSport Kids Card users are required to ensure adequate supervision of them when they use the MultiSport Kids Program. 
  1. The MultiSport Card User has the right/possibility to cancel the visit within 10 minutes of visit’s registration. In this case, the employee of the Sports Facility – Partner cancels the visit via the POS device, and the MultiSport Card User can use the daily limit of one visit in another Sports Facility. 
  1. An Employee who uses MyMultiSport Platform for individual MultiSport Card requests, entirely at their own expense, may, when ordering a Virtual MultiSport Card (a new order, reactivation, or conversion of a Trial Card), select Instant activation of the card immediately upon successful payment; in that case, a pro rata amount is charged for the remaining days of the current month, in addition to the full fee for the following Accounting Period, in accordance with the Agreement. Instant Activation is not available for a new Plastic MultiSport Card, but only for the reactivation of an existing Plastic MultiSport Card. If, when reactivating the Plastic MultiSport Card, the User simultaneously requests a duplicate card, Instant Activation will not be available. Instant Activation by conversion of a Trial Card is available only for Trial Cards whose validity expires on or before the 20th day of the current calendar month or for Trial Cards that have already expired. Instant Activation of the MultiSport Card for an Accompanying Person or Child is possible only if the Employee’s MultiSport Card is already active, or if all cards (the Employee’s card and the cards for the Accompanying Person and/or Child) are ordered together with Instant Activation selected. 
  1. Individual Sports Facilities may operate in Self-Service Operation, fully or partly, without the constant presence of staff. The following rules apply to the use of the MultiSport Card in Sports Facilities operating in Self-Service Operation: 

(a) The User may use the MultiSport Card exclusively via the Virtual MultiSport Card with Confirmed Identity. Use of the Plastic MultiSport Card in Self-Service Operation is not permitted. 

(b) Before first using the services at a Sports Facility operating in Self-Service Operation, the User is obliged to register in person at any Sports Facility during staffed hours, in order to: (i) carry out the Confirmed Identity procedure in accordance with these Terms of Use, and (ii) create a user profile in the Partner’s system. 

(c) For each visit under Self-Service Operation, the User is obliged to independently record their visit by generating a QR code in the Application and scanning it at the QR code reader at the Sports Facility, before starting to use the service. 

(d) The User bears full responsibility for correctly recording visits under Self-Service Operation and for any misuse of the MultiSport Card or access means in Self-Service Operation, including, without limitation, enabling access by unauthorized persons. 

(e) Certain Sports Facilities may go through a transitional period in which both access models (physical check-in at reception and automated entry via QR code) coexist. During the transitional period, the User is obliged to use the access method available at the time of the visit, in accordance with the Sports Facility’s instructions, and to use the services under Self-Service Operation exclusively during the Sports Facility’s published staffed or operating hours. Use of the services outside the Partner’s Facility published hours is not permitted and may result in the MultiSport Card being blocked. 

  1. An Employee may deactivate the MultiSport Card at any time, unless the Agreement between the Client and Benefit Systems provides otherwise regarding the possibility of deactivation. In that case, the Client is obliged to inform the Employee of the agreed conditions and possibilities for deactivation. The card will be deactivated as of the last day of the current calendar month in which the deactivation request is submitted, unless otherwise specified in the Agreement. In order to prevent misuse of the MultiSport Program through repeated activation and deactivation of the MultiSport Card, the Employee can reorder the MultiSport Card at the earliest after 6 (six) months from the date of the MultiSport Card deactivation. 

Right of withdrawal from a distance contract 

  1. By selecting Instant Activation of the MultiSport Card, the User expressly requests that performance of the service begin before expiry of the statutory 14 (fourteen) day withdrawal period applicable to distance contracts. The User acknowledges that, if the service is fully performed within the withdrawal period, the right of withdrawal will be lost, and that if the User withdraws from the contract before the service has been fully performed, the User will only be entitled to a proportionate refund of the fee for the part of the service not yet provided. Before completing the order, Benefit Systems will clearly present this statement to the User in the form of a mandatory checkbox on MyMultiSport Platform, without which an order with Instant Activation will not be possible. 
  1. A User who has concluded a distance contract through MyMultiSport Platform has the right, without stating any reason, to withdraw from the contract within 14 (fourteen) days from the date of conclusion of the contract, unless the User has given the express consent referred to in the preceding point and the service has been fully performed. The User exercises the right of withdrawal by submitting a withdrawal form, available on the website https://benefitsystems.hr  and on MyMultiSport Platform, or any other unequivocal statement of withdrawal: (a) via the withdrawal function on MyMultiSport Platform, marked “contract withdrawal” and available to the User during the withdrawal period; (b) by e-mail to: kontakt@benefitsystems.hr ; or (c) by mail to the registered seat of Benefit Systems: Street Vjekoslav Heinzela 44, 10000 Zagreb. In the event of a valid withdrawal, Benefit Systems will, without undue delay and in any event within 14 (fourteen) days from the date of receipt of the withdrawal statement, refund all payments received, reduced by the proportionate part of the fee for the service already provided from the date of activation until the date of receipt of the withdrawal statement, using the same means of payment used by the User for the original transaction, unless the User expressly agrees to a different means of refund. Upon receipt of the withdrawal statement, Benefit Systems will, without delay, provide the User with confirmation of receipt of the statement on a durable medium and inform the User of the refund amount and deadline. 

IV. PROVISIONS RELATING TO MYMULTISPORT PLATFORM AND APPLICATION 
  
Account Registration 

  1. User Account Registration for the purpose of using the Application can be done either through the MyMultiSport Platform (i.e. by registering on the website) or directly in the Application. 
  1. Any person who downloads the Application to their mobile device can use it as an unregistered user. 
  1. Only users who are above 16 years of age can register an Account in the MyMultiSport Platform or Application. 
  1. Each User can create only one Account in the Application or MyMultiSport Platform. The User Account in the MyMultiSport Platform and the User Account in the Application is the same account, which means that if the User has an Account on the MyMultiSport Platform, he will log in to the Application using the login and password set for that Account on the MyMultiSport Platform, and if the User does not have an Account on the MyMultiSport Platform, the User will also use the login and password set for the Account in the Application to login to the MyMultiSport Platform. 
  1. For Registration, the MultiSport Card User is required to enter the information specified in the Registration form. After confirming the Registration, the MultiSport Card User should click on the activation link to activate the Account. 
  1. MultiSport Card User can delete the Account at any time and without giving any reason under the conditions set out in the paragraph “Delete Account” in the MyMultiSport Platform and  Application.  
  1. After Registering and entering a username and password, the MultiSport Card User will get access to the functionality of the MyMultiSport Platform and Application, including the Virtual MultiSport Card in the Application, if they want to use it. 
  1. Each MultiSport Card User is obliged to use the MyMultiSport Platform and Application exclusively for their own needs, in a manner and in accordance with these Terms of Use, the provisions of the law and in accordance with good customs. 
  1. User is obligated to safeguard Account data (login and password, identification number) and data generated by the Application. 

User obligations 

  1. The MultiSport Card User is prohibited from: 
  1. If a MultiSport Card User is found to be using the MyMultiSport Platform or the Application in violation of these Terms of Use, Benefit Systems may, with immediate effect, block the MultiSport Card User’s Account and take all steps to remedy any loss or damage resulting therefrom. 
  1. The MultiSport Card User is obliged to immediately notify Benefit Systems of any violation of their login and/or password rights, and of any violation of the rules specified in these Terms of Use. 
  1. MultiSport Card Users should use appropriate technical measures to reduce the risk of unauthorized interception, such as the use of anti-virus software and software to protect the identity of Internet users. Benefit Systems will never ask the MultiSport Card User to provide their password by phone or email. 

Technical Conditions of the Application 

  1. The Application can be downloaded from the application store corresponding to the particular mobile device, including the Google Play Store or the App Store. 
  1. Downloading the Application requires an electronic device with the Android or iOS operating system in at least the following versions: Android: version 7.0 and iOS: version 11, and an Internet connection (mobile phone or tablet). Basically, the Virtual MultiSport Card cannot technically be used on AG Huawei mobile devices certified after May 15, 2019, because they do not support Google services. 
  1. Benefit Systems will not charge MultiSport Card Users any fees for downloading or using the Application. All digital features of the Application are free of charge. However, the MultiSport Card User bears the costs of transferring the data required to download, run and use the Application in the amount determined by the telecommunications operator. 
  1. Technical security measures provided in the Application include, but are not limited to, encryption of the API connection using SSL. 

Search engine for Facilities (Partners) 

  1. For unregistered users, the MyMultiSport Platform or the Application allows searching for Sports Facilities. The user can also view selected content, including information about the MultiSport Program, contact information and FAQs. 
  1. Users registered and logged into the Application can use all features available to unregistered Users and other features available only to registered MultiSport Card Users. 
  1. MultiSport Card User registered and logged into the Application who has an active Plastic Card can also see MultiSport Card validity information. 
     
  1. When searching for the Sports Facility, each user can search with or without including their geolocation. The geolocation option is turned off by default, and the user must give their consent to turn it on. Consent to the transfer and processing of location data in the GPS is expressed through the operating system of the user’s end device. Consent is voluntary. 

Virtual MultiSport Card and Confirmed Identity 

  1. Only registered users of the Application who have an active card can use the Virtual MultiSport Card and Confirmed Identity. 
  1. In the process of creating a Virtual MultiSport Card, the User will need to enter their number, to which they will receive a confirmation code via SMS. 
  1. Activating the Virtual MultiSport Card makes the plastic version of the card inactive. For new Clients who conclude an Agreement with Benefit Systems on or after 1st December 2026, MultiSport Cards shall be issued exclusively as Virtual MultiSport Cards, except for MultiSport Kids Cards, which shall be issued in plastic form. 
  1. By way of exception, Benefit Systems may approve the issuance of a Plastic MultiSport Card where demonstrable, objective technical or physical barriers prevent the User from using the Application or the Virtual MultiSport Card, including limitations relating to the availability or compatibility of the Application, or physical or infrastructure-related limitations at a Sports Facility. In such cases, the issuance of a Plastic MultiSport Card shall be subject to prior approval by Benefit Systems, based on a reasoned request and appropriate evidence of the relevant barriers. For Clients who concluded an Agreement before 1st December 2026, priority shall be given to ordering Virtual MultiSport Cards, and Benefit Systems may determine the conditions and scope of issuance of Plastic MultiSport Cards and restrict their further ordering and issuance, subject to prior notice to the Client and respect for the rights and obligations under the Agreement. 
  1. To get a Confirmed Identity, the MultiSport Card User needs to carry out the process of verifying his identity in such a way that he needs to assign a photo to his Virtual MultiSport Card, regardless of whether he wants to take a new photo or choose one from his gallery, and the photo that the MultiSport Card User has chosen will be stored only on the mobile device of that MultiSport Card User and will not be uploaded to any external storage space. 
  1. As a one-time check, in the Sports Facility, the MultiSport Card User must present the Identification Document and the “My Card” section displayed on the screen in the Application, which contains the MultiSport Card User’s name, photo and QR code generated in the presence of the Sports Facility staff. After confirming the identity in the Sports Facility, the MultiSport Card User receives the status of Confirmed Identity and can use the Virtual MultiSport Card instead of the Plastic MultiSport Card. 
  1. Staff employed in the Sports Facilities have the right to check the User’s identification documents if the person in the photo on their Virtual MultiSport Card cannot be recognised from the displayed image. 
  1. Every 30 (thirty) days since the last photo change in the Application, the MultiSport Card User has the right to change their photo in the Application. If the MultiSport Card User decides to change their photo in the Application, they must repeat the  procedures set out in this section. 
  1. Confirmed Identity will only be valid on the mobile device on which the confirmation was obtained, and if the mobile device is changed, the MultiSport Card User must confirm the identity again on the new device. 
  1. MultiSport Card User can use the features of the Application free of charge 24 (twenty four) hours a day, except breaks necessary for maintenance, technical repairs or re-establishment of the correct operation of the Application. 
  1. All technical problems and the impossibility of using the service of the Sports Facility as part of the MultiSport Program can be reported by phone to Benefit Systems using the helpline number 0800 222 023. 
  1. User will not be able to use the MultiSport Program in case of non-fulfilment of the conditions described in these Terms of Use or in the Sports Facility’s operating rules, and especially: 

Deactivation and blocking of the MultiSport Card 

  1. Benefit Systems has the right to deactivate the MultiSport Card and/or block the MultiSport Card User from using the MultiSport Card in the following cases: 

Payments  

  1. Some Employees, depending on the Agreement concluded between Benefit Systems and their employer (Client), can make payments for MultiSport Cards assigned to them after logging into their Account in the MyMultiSport Platform or in the Application. 
  1. Where the User initiates a payment through the Application, the User will be redirected to the MyMultiSport Platform, which operates in the User’s external web browser outside the Application.  By using the relevant payment initiation feature, the User acknowledges that they are leaving the Application. 
  1. All payments made on the MyMultiSport Platform, whether accessed directly or via redirection from the Application, are processed by the payment provider PayU. After making an order and confirming it, the payment for the order is finalized through PayU. Processing of the registered credit/debit card data is carried out exclusively by PayU servers. Benefit Systems does not process or store credit or debit card information. 
  1. The purchase and payment process is completed entirely outside the Application and is governed by the Payment Terms and Conditions published in MyMultiSport Platform. 
  1. No part of the price paid for a MultiSport Card relates to digital content or in-app features.  

Intellectual property rights 

  1. Use of the MyMultiSport Platform or Application, or acceptance of these Terms of Use, will not result in the transfer of any intellectual property rights, primarily copyrights, on the MyMultiSport Platform, the Application, or any part thereof, to the MultiSport Card User. 
  1. Intellectual property rights over all content available in the MyMultiSport Platform or Application, including copyrights in its graphic and verbal components, navigation solutions, content selection or appearance, are protected by law and are owned by Benefit Systems or entities with which Benefit Systems enters into appropriate agreements. 
  1. Accordingly, it is not permitted to copy or modify the MyMultiSport Platform or Application, or any of its parts, it is not permitted to extract the MyMultiSport Platform and or Application’s source code, translate the Application into other languages, or create derivative versions of the Application. 
  1. Benefit Systems has the right to make changes to the MyMultiSport Platform or Application, change the design and/or functionality, at any time and for any reason. 
  1. Any use of the content from the MyMultiSport Platform or Application may only take place with the prior express consent of Benefit Systems. 
  1. Upon acceptance of these Terms of Use, Benefit Systems will grant the MultiSport Card User a non-exclusive, non-transferable, free, time and territory limited license to use the MyMultiSport Platform and Application exclusively for personal purposes to the extent of its features provided to the MultiSport Card User in these Terms of Use. The license is limited in time to the validity period of the right to use the MultiSport Card and is territorially limited to the area of the MultiSport Program. 
  1. The MultiSport Card User is not permitted to copy, distribute, modify, publish, commercially exploit or otherwise use the MyMultiSport Platform or the Application in any way that is contrary to the law, public morality or these Terms of Use. 
  1. Benefit Systems reserves the right to revoke or limit the aforementioned license at any time, in particular in the event of violation of these Terms of Use, misuse or termination of the right to use the MultiSport Card. 

Responsibility 

  1. Benefit Systems will not be responsible for any failure or interruptions in the operation of the Application, resulting from technical reasons, including a change in the version of the Application, a change in the operating system on the MultiSport Card User’s device or the incompatibility of other software on that device. 
  1. Benefit Systems shall not be responsible for any technical interruptions resulting from the unavailability of the Internet or external websites not operated by Benefit Systems. 
  1. Benefit Systems will not be responsible if the security of the device on which the Application is installed is compromised due to viruses, malware or similar security threats, or if the Application does not work properly as a result. 
  1. Benefit Systems is not responsible for the costs incurred by the MultiSport Card User using the Application in terms of costs incurred by the MultiSport Card User towards the teleoperator due to the use of the Internet connection. 
  1. Benefit Systems states that the information relating to the Partner’s Sports Facilities accepting MultiSport Cards, provided in the Application, is current unless there have been changes that the Partner has not notified Benefit Systems. 
  1. Benefit Systems shall not be liable for any default or failure to fulfill its obligations caused by force majeure, i.e. circumstances beyond  Benefit Systems’ reasonable control, which Benefit Systems could not have reasonably foreseen or prevented, and which prevent or materially impede the fulfilment of its obligations, including natural disasters, fires, floods, earthquakes, wars, terrorist attacks, strikes, epidemics, pandemics, or acts of public authorities that permanently or temporarily prevent or interfere with the use of all or some features of the Application or the provision of services under the MultiSport Program. Benefit Systems is obliged to notify Users without delay of the occurrence of force majeure circumstances and the expected duration of the interruption. 
  1. Benefit Systems reserves the right to block MultiSport Card Users from using the features of the Application after the expiry of the MultiSport Card. 
  1. MultiSport Card Users can use the activities available in the MultiSport Program, as well as additional activities presented in the Application, at their own risk, depending on their health and physical condition. 

V. TERMS OF ACCESS TO SPORT FACILITIES 

  1. At each arrival at the Sports Facility, the user of the Plastic MultiSport Card must present their MultiSport Card, an Identification Document and register a visit at the electronic card reader in the Sports Facility. 
  1. Virtual User is obliged to perform the Confirmed Identity procedure by presenting a valid Identification Document during the first visit, when changing the photo in the Application or if the mobile device is changed. 
  1. As a condition for benefiting from International Visits, each Virtual User shall, before accessing the service, present at the relevant Sport Facility a Virtual MultiSport Card with a Confirmed Identity. International Visits shall not be permitted based on a Virtual MultiSport Card presented together with an Identity Document if the Virtual User’s identity has not been confirmed in the Application, i.e. if the Virtual User has not completed the Confirmed Identity procedure in the Republic of Croatia. 
  1. For each next visit registration, the Virtual User must present the Virtual MultiSport Card (“My Card” tab in the mobile application) and register the visit by scanning the QR code. The Virtual MultiSport Card and any QR codes generated within the Application are used solely for identifying Users and registering a visit to Sports Facilities. They do not unlock any digital content or in-app functionality. 
  1. The MultiSport Card User can be denied a service in the Sports Facility if the service he wants to use is fully booked at that moment. 
  1. Using the International Visit may require knowledge of the foreign language used in the country where the Sports Facility is located. The primary language of providing services and communications in the Sports Facility is the official language of the country in which the Sports Facility is located, and the Sports Facilities may provide information (including instructions for using the services) and customer support in other languages, especially English, but this is not an obligation of either the Benefit Systems Group Companies or the Sports Facility. 
  1. Ignorance of the language in which the service is provided is not a basis for claims, complaints or refunds related to the use of the MultiSport Program, provided that the service is made available in accordance with the relevant partnership agreement. 
  1. In Sports Facilities operating in Self-Service Operation, the User is obliged, before first using the services, to register in person during staffed hours. During registration, the User presents the Virtual MultiSport Card in the Application and a valid Identification Document in order to carry out the Confirmed Identity procedure and to create a user profile in the Partner’s system. 
  1. For each visit to a Sports Facility operating in Self-Service Operation, the User is obliged to independently record their visit by generating a QR code in the Application and scanning it at the QR code reader at the Sports Facility before starting to use the service. Benefit Systems is not responsible for visits that are not properly recorded in the system. In the event of technical difficulties with the QR code reader or the Application, the User is obliged to immediately contact Benefit Systems customer service on the phone number 0800 222 023. 
  1. A User who uses the services of a Sports Facility operating in Self-Service Operation is obliged to comply with all the rules of that Sports Facility and to use its equipment and premises exclusively in accordance with their intended purpose and with due care. Benefit Systems does not assume responsibility for damage arising from the use of a Sports Facility in Self-Service Operation, except in cases provided for by mandatory regulations. 

VI. RACKET SPORTS 

For racket sports (tennis, badminton, squash, table tennis, padel), the following rules apply: 

  1. The appointment must be booked and agreed directly with the Sports Facility – Partner. 
  1. Benefit Systems will cover the full amount or a certain part of the desired appointment, depending on the service, the appointment or the agreement reached with the Sports Facility – Partner. 
  1. If an additional payment for the appointment is required, it will be made according to the valid price list of the Sports Facility – Partner.  
  1. The conditions and rules of use should be checked with the Sports Facility that provides the service. 

VII. MISCELLANEOUS 

  1. Employees of the Sport Facilities and employees of Benefit Systems are entitled to verify the Identification Documents of the MultiSport Card Users. In case of discrepancy with the names on the respective MultiSport Card, handing over of the respective misused MultiSport Card can be requested, and the Benefit Systems is entitled to deny access to the services to that MultiSport Card User. The Benefit Systems is entitled to block the respective MultiSport Card also when the person who is actually using the MultiSport Card at the moment of the verification refuses to present his/her Identification Document. 
  1. Benefit Systems and the Client will not be held responsible for any damage that the User suffers when using the services covered by the MultiSport Program. This limitation of liability does not affect any rights of the User under mandatory regulations, including, without limitation, consumer protection regulations (to the extent applicable to the individual User). Also, Benefit Systems is not responsible for possible changes in the type and/or volume of services provided by Sports Facilities included in the MultiSport Program. 
  1. Benefit Systems reserves the right to amend and/or supplement these Terms of Use for a valid reason, in particular in the event of: (a) a change in statutory or regulatory requirements affecting the provision of services under the MultiSport Program; (b) the introduction of new services, functionalities or technologies into the MultiSport Program; (c) a change in business circumstances that materially affects the content or scope of the MultiSport Program (e.g. changes to the Partner network, adjustments to security requirements); or (d) the need to comply with decisions of competent authorities or courts. Benefit Systems is obliged to notify Users of amendments to these Terms of Use at least 30 (thirty) days before the amended Terms of Use enter into force, via the Client, by e-mail to the address the User provided upon Registration, or by other appropriate means on a durable medium. The notice must contain a summary of the amendments and the date on which the new Terms of Use enter into force. The new/amended Terms of Use will be published on the website https://benefitsystems.hr and in the Application. A User who does not agree with the amended Terms of Use has the right, before the amended Terms of Use enter into force, to terminate the contract without any obligation to pay any fee or penalty, by sending a written notice (via the Client, by e-mail to: kontakt@benefitsystems.hr , by post to the registered seat of Benefit Systems, or via MyMultiSport Platform). In the event of termination, the User is entitled to use the MultiSport Card until the end of the current Accounting Period. If the User does not terminate the contract before the amended Terms of Use enter into force, the User is deemed to have accepted them. Amendments to these Terms of Use do not affect rights and obligations that arose before the amended Terms of Use entered into force. Amendments that are exclusively in the User’s favor or that result from a statutory obligation enter into force without the User having a right of termination. 
  1. Detailed information on the processing of personal data in connection with the use of the MultiSport Card is available in the Privacy Policy, which you can view here. Benefit Systems is not responsible for the processing of Users’ personal data by the Client acting as an independent data controller. The Client is obliged, in accordance with applicable personal data protection regulations, to ensure the lawful processing of personal data of its data subjects. 
  1. These Terms of Use are governed by the laws of the Republic of Croatia. Any and all disputes that may arise in relation to the Terms of Use will be referred for resolution to the competent court in Zagreb. 
  1. In the event of a dispute between a User and Benefit Systems, the User has the option to initiate out-of-court dispute resolution proceedings before one of the bodies for alternative resolution of consumer disputes in the Republic of Croatia, in accordance with the Act on Alternative Resolution of Consumer Disputes (Official Gazette No. 121/16, 32/19). Benefit Systems’ participation in alternative dispute resolution proceedings is not mandatory and depends on the consent of both parties to the dispute. A list of competent bodies for the alternative resolution of consumer disputes is available on the Central Consumer Portal: https://www.szp.hr/imate-potrosacki-spor/alternativno-izvansudsko-rjesavanje-sporova-adr . 

Terms of use published on November 1st, 2026, effective from December 1st, 2026